We process all orders within 24 hours and guarantee their delivery within 1-3 business days across the US of all the products in stock in our fulfillment center based in Irvine, California. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouses in Europe will be shipped by FedEx or UPS depending on the weight and size of the product. Packages shipped from our Hong Kong warehouse are shipped through DHL Express.
Do you ship worldwide?
Yes. We can provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs for international orders?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 1-3 Business days |
| Canada | 10-15 Business days |
| Europe (Germany, Austria, Spain, France) | 10-15 Business days |
| Australia, New Zealand | 10-15 Business days |
| Hong Kong | 10-15 Business days |
| Mainland China | 10-15 Business days |
| Central & South America | 15-30 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 1 day order processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.